Cold Candy
Owner: Wouter Jacob Eric Kuit | Landesstraße 24 | 5710 Kaprun, Austria
These General Terms and Conditions (T) apply to all bookings, courses, and services provided by Cold Candy. By registering, the customer accepts these terms.
Bookings can be made online, via email, or in person and become binding upon confirmation from Cold Candy.
Your place is secured as soon as your deposit is in: € 150 for the instructor courses, € 500 for Japan, 20% for other bookings over € 1,000 that fall more than 60 days ahead, and the full amount for lessons and camps. The balance is due no later than four weeks before the start.
Those four weeks are also the point from which cancelling costs more. What you have already paid counts: we refund the difference within fourteen days or invoice it afterwards.
A course lasts weeks, and the hotel, the slopes and the exams are booked far in advance. That is why you pay in steps:
| When | What you pay |
|---|---|
| When you book | € 150 deposit |
| 120 days before the start | € 1,000 |
| 90 days before the start | half of the course price has been paid |
| 60 days before the start | the full course price has been paid |
The € 150 deposit covers the administration of your enrolment and is kept if you cancel. If you book within 90 days of the start, you choose: first € 1,000 and the full amount at 60 days before the start. If you book within 60 days of the start, the rest follows about two weeks after your deposit.
| When you cancel | Lessons | Camps | Adventures |
|---|---|---|---|
| More than 60 days ahead | free of charge | free of charge | the deposit |
| 60 to 28 days ahead | free of charge | 25% | 50% |
| 28 to 7 days ahead | free of charge | 50% | 100% |
| 7 days to 48 hours ahead | 50% | 75% | 100% |
| Within 48 hours or without notice | 100% | 100% | 100% |
The percentages apply to the total price; for the adventures they are higher because accommodation and lift passes are fixed well in advance. You can transfer your place to someone else free of charge up to 48 hours before the start.
For the instructor courses we look at what you get back:
| When you cancel | What you get back |
|---|---|
| More than 60 days ahead | everything you have paid, minus 10% administration costs; your € 150 deposit is part of that 10% |
| 60 to 28 days ahead | half of the course price |
| Within 28 days | the full course price stands |
That last rule has a reason: by then the hotel, the slopes and the exams have already been paid.
You can rebook to another day or edition free of charge up to one week before the start, once per booking and as long as there is space; after that the terms from point 3 apply. If the weather or a closed ski area stops you, we always rebook you free of charge, and if no other date works, you get that part back.
If a lesson, camp or trip comes off the calendar, for example because there are too few participants, you choose: another date or the full amount back.
In case of illness, an accident or other special circumstances we always look at your situation and may deviate in your favour, for example with a credit for next season. This also applies to the instructor courses. For everything else, cancellation insurance is the way to go.
Send an email to info@cold-candy.com with your name and booking number. The date we receive it decides which term applies, and you get a confirmation with the amount. Bookings on a fixed date fall outside the statutory right of withdrawal, as is usual for leisure activities.
Terms & Conditions for COLD CANDY ACADEMY
Instructor Course Agreement
Terms and Conditions
Effective Date: January 1, 2026 | Version 1.0
Please read these Terms and Conditions (“Agreement”) carefully before enrolling in, purchasing, or participating in any instructor course, certification program, or educational offering (“Course”) provided by Cold Candy Academy (“Academy,” “we,” “us,” or “our”). By registering for a Course, you (“Instructor Candidate,” “you,” or “your”) agree to be bound by this Agreement.
1. ELIGIBILITY AND ENROLLMENT
1.1 Eligibility Requirements
To enroll in an instructor course, you must:
1.2 Enrollment Confirmation
Enrollment is confirmed only upon receipt of full payment (or an approved payment plan) and written confirmation from the Academy. The Academy reserves the right to refuse or cancel any enrollment at its sole discretion, including for failure to meet eligibility requirements.
1.3 Prerequisite Verification
You are responsible for ensuring you meet all prerequisites before enrolling. The Academy may request documentation to verify eligibility and may cancel enrollment without refund if prerequisite claims are found to be inaccurate.
2. COURSE CONTENT AND DELIVERY
2.1 Course Format
Instructor courses may be delivered in-person, online (live or on-demand), or in a hybrid format. The Academy reserves the right to modify the delivery method with reasonable notice. No refund is owed solely due to a change in format.
2.2 Curriculum Changes
The Academy may update, revise, or supplement course materials, assessments, and curriculum at any time to reflect industry standards, regulatory requirements, or pedagogical improvements. You will be notified of material changes prior to the start of your enrolled course.
2.3 Instructor Qualifications
All Academy instructors are vetted and qualified. However, the Academy does not guarantee any specific trainer will deliver your course and reserves the right to substitute instructors without notice.
3. ATTENDANCE AND PARTICIPATION
3.1 Attendance Requirements
Full attendance and active participation are required for certification. Minimum attendance requirements vary by course and will be specified in your course documentation. Failure to meet attendance requirements may result in ineligibility for certification without a refund.
3.2 Rescheduling and Deferral
Requests to reschedule or defer enrollment to a future cohort must be submitted in writing no less than fourteen (14) days before the course start date. Deferral is subject to availability and may be granted once per enrollment at the Academy’s discretion. A deferral fee may apply.
3.3 Conduct
You agree to engage respectfully with Academy staff, instructors, and fellow participants. The Academy reserves the right to remove any participant whose conduct is disruptive, disrespectful, or in violation of this Agreement, without refund.
4. FEES AND PAYMENT
4.1 Course Fees
All applicable fees are listed on the Academy’s official website or in your enrollment confirmation. Fees are subject to change, and the price confirmed at the time of enrollment applies to your registration.
4.2 Payment Plans
Payment plans may be available for select courses. Payment plan participants agree to pay all installments on the scheduled dates. Failure to maintain a payment plan may result in suspension from the course until the balance is cleared.
4.3 Taxes
Fees are exclusive of applicable sales taxes, VAT, or other governmental charges, which are your sole responsibility.
5. CANCELLATION AND REFUND POLICY
5.1 Cancellation by You
The following cancellation schedule applies from the date of written cancellation notice to the Academy:
5.2 Cancellation by the Academy
If the Academy cancels a course, you will receive a full refund of all fees paid. The Academy is not liable for any other costs, including travel or accommodation expenses.
5.3 No Refund for Failure to Certify
Course fees are not refundable on the basis that you did not pass assessments or did not receive certification. Remediation options are described in Section 6.
6. ASSESSMENT AND CERTIFICATION
6.1 Assessments
Courses may include written exams, practical assessments, or demonstrations. You must achieve the minimum passing score for each component as specified in your course materials.
6.2 Remediation
Where permitted, one re-assessment opportunity may be offered at the Academy’s discretion. Re-assessment fees may apply. Contact the Academy within 30 days of your initial assessment result to enquire about remediation.
6.3 Certification Issuance
Certification will be issued upon successful completion of all course components and payment of any outstanding fees. Certifications are issued in the name of the individual registered and are non-transferable.
6.4 Certification Validity and Renewal
Some certifications carry expiry dates and renewal requirements. You are responsible for tracking and meeting renewal requirements. The Academy will not assume liability for lapsed certifications.
7. INTELLECTUAL PROPERTY
7.1 Academy Materials
All course materials — including but not limited to manuals, videos, slide decks, assessments, and curriculum — are the exclusive intellectual property of Cold Candy Academy and are protected by copyright. You are granted a limited, non-exclusive, non-transferable licence to use these materials solely for personal learning during the course.
7.2 Prohibited Uses
You must not:
7.3 Your Content
Any work you submit as part of your course (e.g., lesson plans, teaching demonstrations) remains your intellectual property; however, you grant the Academy a royalty-free licence to use anonymised examples for internal training and quality improvement purposes.
8. PRIVACY AND DATA
The Academy collects and processes your personal data in accordance with its Privacy Policy, available at www.cold-candy.com/privacy. By enrolling, you consent to such collection and processing, including use of your name and certification status on the Academy’s instructor directory where applicable.
9. CONFIDENTIALITY
You acknowledge that during your course you may be exposed to confidential or proprietary information regarding the Academy’s curriculum, methods, or business. You agree not to disclose such information to third parties without prior written consent, both during and after your participation.
10. LIMITATION OF LIABILITY
10.1 No Guarantee of Employment
Completion of an instructor course does not guarantee employment, engagement, or income as an instructor. The Academy makes no representations regarding job placement or earning potential.
10.2 Limitation of Damages
To the maximum extent permitted by applicable law, the Academy’s total liability to you for any claim arising from this Agreement or your participation in a course shall not exceed the total fees you paid for the specific course giving rise to the claim.
10.3 Exclusion of Indirect Loss
The Academy shall not be liable for any indirect, consequential, special, or incidental damages, including loss of income, loss of opportunity, or reputational harm.
11. INDEMNIFICATION
You agree to indemnify and hold harmless the Academy, its officers, employees, and affiliates from any claim, loss, or expense (including reasonable legal fees) arising from your breach of this Agreement, your negligence, or your unlawful conduct.
12. FORCE MAJEURE
The Academy shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic, fire, flood, severe weather, war, terrorism, civil unrest, government action or restriction, power or internet outages, or any other event of a similar nature (“Force Majeure Event”).
In the event of a Force Majeure Event, the Academy will:
Where a course cannot be rescheduled or deferred within six (6) months of the original start date, you may request a full refund of fees paid. The Academy shall have no further liability to you in connection with a Force Majeure Event beyond the refund of fees paid.
13. AMENDMENTS
The Academy reserves the right to update these Terms and Conditions at any time. Changes will be communicated via email or posted on the Academy’s website. Continued participation in a course after notification constitutes acceptance of the updated terms.
14. GOVERNING LAW AND DISPUTE RESOLUTION
This Agreement is governed by the laws of the jurisdiction in which the Academy is registered. Any dispute arising from this Agreement shall first be subject to good-faith negotiation. If unresolved, disputes shall be referred to binding arbitration or the applicable courts in the Academy’s jurisdiction.
15. ENTIRE AGREEMENT
This Agreement, together with any course-specific documentation provided at enrollment, constitutes the entire agreement between you and the Academy regarding your participation in instructor courses and supersedes all prior communications or representations.
16. CONTACT
For questions regarding this Agreement, please contact:
Cold Candy Academy
Email: info@cold-candy.com
Website: www.cold-candy.com
ACKNOWLEDGEMENT OF TERMS
By enrolling in a Cold Candy Academy instructor course, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
